Terms of Service

1. Who we are

These Terms of Service ("Terms") govern the provision of business coaching and consulting services by ZlRCO UNLIMITED FZ-LLC ("we", "us", "our"), a company registered in RAKEZ, United Arab Emirates, under licence number 46000797, 45008108, 17004864, with its registered address at VUET0275 Compass building - Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

By booking a session, purchasing a package or retainer, or otherwise engaging our services, you ("the Client") agree to these Terms.

2. Services

We provide advisory services to e-commerce entrepreneurs and online business owners, including:

• one-on-one business coaching sessions;
• sales strategy consulting; and
• media buying (paid advertising) advisory.

All services are advisory in nature. We do not operate, manage or take control of the Client's business, advertising accounts or funds. Implementation of any advice remains the Client's sole decision and responsibility.

3. Booking and delivery

• Sessions are delivered remotely by video call unless otherwise agreed in writing.
• Session times are agreed in advance. Rescheduling and cancellation are governed by our Refund & Cancellation Policy.
• Packages must be used within the period stated at purchase (by default, six months from the purchase date) unless otherwise agreed.

4. Fees and payment

• Fees are stated in UAE Dirhams (AED) and agreed before any engagement begins.
• Payment is due in advance of delivery unless otherwise agreed in writing.
• Payments are processed by card (via our payment provider) or bank transfer. An invoice is issued for every payment.
• Monthly retainers are billed at the start of each monthly period and continue until cancelled in accordance with the Refund & Cancellation Policy.

5. No guarantee of results

We commit to providing diligent, professional advice based on the information the Client shares with us. However, business outcomes depend on many factors outside our control, including the Client's execution and market conditions. We therefore make no guarantee of any specific commercial result, including revenue, profit or advertising performance.

6. Client responsibilities

• Provide accurate and complete information relevant to the engagement.
• Attend scheduled sessions on time.
• Remain solely responsible for all business decisions, including advertising spend, and for compliance with laws and platform policies applicable to the Client's business.

7. Confidentiality

Each party will keep the other party's non-public business information confidential and use it only for the purposes of the engagement, except where disclosure is required by law.

8. Intellectual property

Materials we prepare for the Client (plans, audits, session summaries) are licensed to the Client for internal business use. Our methodologies, frameworks and templates remain our property.

9. Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the services shall not exceed the total fees paid by the Client for the engagement giving rise to the claim, and we shall not be liable for indirect or consequential losses, including loss of profit or revenue. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Termination

Either party may terminate an ongoing engagement in accordance with the Refund & Cancellation Policy. We may suspend or terminate services immediately in case of non-payment or abusive conduct.

11. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates and the applicable regulations of RAKEZ. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

12. Contact

Questions about these Terms: contact@icom-unlimited.com.